If you are experiencing crashes in the game, there are a few troubleshooting options available to you below.
If these steps do not resolve the issue, please reach out to us through our Customer Service platform and make sure to include your Player ID (gear icon on top right of your game).
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Option 1 - Troubleshoot your phone
Check for updates
Important: Settings can vary by phone. For more info, contact your device manufacturer.
- Open your phone's Settings app.
- Near the bottom, tap System
System update. If needed, first tap About phone or About tablet.
- Your update status will appear. Follow any steps on the screen.
Check storage and clear space
On most phones, you can check how much storage you have available in the Settings app. Settings can vary by phone. For more info, contact your device manufacturer.
Your phone can start having issues when less than 10% of storage is free. If you're running low on storage, learn how to free up space.
Option 2 - Troubleshoot apps on your phone
Check for app updates
- Open the Google Play Store app
.
- At the top right, tap the profile icon.
- Tap Manage apps & devices.
- Under "Updates available," choose to update all apps or a specific app.
Close apps you're not using
You can usually force stop an app through your phone’s Settings app. Settings can vary by phone. For more info, contact your device manufacturer.
Tip: To help identify which apps are causing problems, make a list of the apps you force stop.