Troubleshooting

My Account

• Account Sign-In
• Account Deletion
• What is my Player ID?
• Can I change some game settings?
• Can I reset my game?
• Can I play the same game on 2 separate devices?

See all 7 articles

Known Issues

• Auction House does not open
• Crash Android
• Crashes iOS
• Camera issues
• Card pack opening ceremony

Rare Issues

• Server connection issue
• Game not starting
• Game closing automatically
• Progression loss
• Travel between 2 cities

In-App Purchases

• I did not receive what I purchased
• Can I be refunded?